Edinburgh based Glenham Property have won the Gold Award for the best letting agent in Scotland at this year’s prestigious ESTAS Customer Service Awards.
Now in their 18th year, the awards which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.
“Most, well-deserved ever”
The awards ceremony was held in London at The Grosvenor House with 1100 guests in attendance. Phil Spencer, who has hosted the ESTAS every year since their inception in 2003, addressed the live audience saying: “You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so the ESTAS Awards for 2021 are the most, well-deserved ever in their entire 18 year history!”
Glenham are incredibly proud of their track record and awards – they had won silver three times before scooping the gold this year. As a team they strive to apply the traditional values of integrity and communication to build trusting relationships with landlords while at the same time utilising technology and innovation to ensure they remain at the forefront of the lettings business.
Miles Gilham, Managing Director of Glenham Property said: “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this proves we are delivering what we promise.”