There’s no shortage of letting agencies. But there are relatively few who combine an experienced property management team with the backing of a law firm. Pacitti Jones, by contrast, is a member of both the Council of Letting Agents and the Law Society of Scotland.

Pacitti Jones’ key to success

With six branches in and around Glasgow and a ground-breaking new branch in Stirling, Pacitti Jones actively manages hundreds of properties to let across west central Scotland and the central belt. The company believes that the key to success is retaining landlord clients in the long term, placing the emphasis firmly on service quality rather than short-term marketing and advertising blitzes. The strategy is certainly paying off with the number of properties under management more than doubling in the last year alone, largely through recommendation and word of mouth.


Senior members of the team are often landlords themselves and so understand and share the priorities of their landlord clients. Thus the letting team slogan; ‘We’ll treat your property as if it was our own’.

Keeping up with the law

With increasing regulation of the rental market, the company has a particular emphasis on keeping its clients on the right side of the law. Maureen McCadden, who heads up the letting services, sounds a cautious note of alarm about her experience of taking on the management of some properties from other agents who have struggled to keep up with the rules. She says ‘We have largely grown through personal recommendation and we frequently take on properties from smaller agencies who have found it near impossible to keep up with the pace of regulation. In many cases, the clients don’t understand that not complying with the regulations places them and their income directly at risk. We conduct a thorough audit for every new instruction to ensure that the client is not exposed to a financial penalty.’

Whether you are an aspiring landlord, thinking of expanding your portfolio or already have a range of properties to let, Pacitti Jones can help you to source and manage properties to get the maximum return on your investment.